Customer Testimonials
5 Stars. Excellent experience. Was not expecting to purchase. Was simply looking. The deal was better than I was expecting. Did not take a lot of back and forth.
Everyone at this location was so nice. Their customer service was TOP TIER! I got some bad news because unfortunately my credit isn’t the best. I left but got a call not even 5 minutes later with a deal and they worked it out. I left about an 2 hrs later with a car. No money down! I thank God for each everyone of them who played a part in the process. I will not go any where else ever again!
Great customer service and the whole pricing process was very smooth. Michael is awesome to deal with and his sales team made for a smooth and easy transaction.
Great customer service and the whole pricing process was very transparent. Michael is awesome to deal with and his sales team made for a smooth and easy transaction.
Great place to buy a car. The staff is very helpful and make the process easy and stress free. I highly recommend Five Star Ford Stone Mountain
Was looking to trade my 21 GMC Canyon AT4 for a 22 Ranger. I was dealing with another dealership and didn't like the way things were going. Michael and all the guys were very easy to work with and I couldn't be happier with my purchase.
Mike And Aaron really worked with me finding a 2019 Ford Flex. My experience after some hesitation with both gentleman was wonderful. Very patient with my decisions.
Michael at 5-Star Ford Stone Mountain was awesome! I contacted them to see the availability of a Must at Mach-E. He contacted me right away with one that he had in stock. He even sent me a personalized, live video to show me the car and some of the features. I say this because we’re located in Tampa, FL. We traded in our SUV by sending them photos of our car. The whole team was great! We setup delivery of the vehicle upon return of our vacation.
It was great ask for Z he is amazing . Picked the car out Friday :: worked the deal and picked up Saturday . Very fast service .
Ordered Out of state- smooth process- good communication and helped me along the process with no hassle- Sales person was helpful and would recommend Justin
It was good it was good don't know what else u want to hear. It was good I will come back if I but again.
My husband and I were searching for a 2022 White Explorer Limited, very hard to find these days! We normally are loyal to our local Ford Dealership in Athens with whom we have a great relationship but they did not have the inventory we were looking for and we needed to purchase quickly as we are due with our new baby next month. My husband inquired about a vehicle on Five Star Ford’s website and was contacted the next morning by Jacob Johnson. We visited the dealership Saturday, and Jacob was ready and waiting for us when we arrived. He ...
Found a car on a Tuesday night online and submitted inquiry, received a call next day from very professional salesman (Jacob) who told he had what I was looking for. Sent me a personalized walkthrough video via email after our phone conversation. Negotiated via text with regard to my trade and sold me the car at msrp. Easiest negotiating ever and the experience at the dealership only took an hour. We live two hours away, so I sent him what he needed ahead of time. He had all the paperwork ready. Let us take a ride by ourselves to ensure ...
We were looking for a family suv and we found a very nice one here at at Five Star Ford. Overall from the beginning to the financial process and leaving with the new car was very quick and easy for us. The customer service was kind and friendly very interested in helping us . Thank you to the staff at Five Star Ford. We were treated with respect.
I was there less than 2 hours and got the vehicle of my dreams.. Justin Pounder you rock💪🏽💪🏽💪🏽‼️ Thanks to Gary as well who advised us the vehicle was there after traveling to NC I was great to find our vehicle closer to home.
We ordered a 2022 F250 from another dealership (6 months ago)- still waiting and still no update. Five Star, on the other hand, ordered our truck, we were provided with updates throughout the process, and received it in record time (thanks to Mike Sanders!). We received a competitive offer on our trade-in. When we went to the dealership to pick up our new truck, Mike Seay assisted us with the paperwork and went through the features of the truck with us. Aaron Turocy in finance went through the payment info with us and answered any questions we had. Can’t say ...
I traded in my 2014 Ford Escape for a brand new 2022 Ford Explorer ST from Five Star Ford Stone Mountain yesterday. It was custom ordered and the staff was so great about letting me test drive one they had on the lot. Then quickly answering my various emails and phone calls with questions so I could make an informed decision about the various trim levels and packages before placing the order. It arrived sooner than I originally anticipated and is absolutely perfect for my growing family! Both my salesman Justin Johnson and his manager Mike Haywood took great care of us ...
The salesman was incredible he was on top of this deal.He responded very rapidly..He showed the truck to me clearly threw the steps and functions.The truck is breath taking!!I would recommend this dealers over many I’ve delt with in the past!!
Had a great overall experience with Five Star. They were courteous and fair throughout the whole process from ordering to delivering the vehicle which I ordered. This was my second purchase with Five Star in eight years and will return when I decide to purchase another vehicle.
Amazing from the time we step on the lot until we finished our purchase… Michael our salesman was so professional and outright respectful, made the difference from just looking to quick sales.. Richard the financial manager who got us the best interest with less monthly payments than we anticipated… absolutely love the details shop job…. Thank you guys I will tell everyone of how professional our buying experience was…
Justin Pounder had a great attitude and made me feel comfortable with making my first big purchase. I didn’t feel pressured and they were straight forward.
After finding a beautiful 2014 Mustang GT online, I called the dealership and spoke with Mike Allen. After reviewing a video of the vehicle he sent and working out the details, my wife and I made the three hour drive from our home to Five Star Ford to test drive the car. The car was everything we expected it to be so we completed the deal and brought the car home. Our youngest son LOVES this car and will be taking it to college in August. Kudo's to Mike for a job well done!
Dylan was wonderful from beginning to end Trading in my car to buying a new one. He made sure he left no questions unanswered and that I was in the best vehicle for me and my family. His hospitality was outstanding too (offering me snacks) throughout the whole waiting process, which I was very thoughtful. I would recommend Dylan to anyone who is interested in buying a new vehicle from five star Ford!
Met w Mike Babigian and he was awesome from the first Hello. I didn't need financing..so the whole process was painless and Mike made it even more so! In our inspection walk of the car we found a small crack in the windshield near the VIN #...Mike, w/o hesitation said we will replace it as that is a safety issue. We had another issue and again Mike was spot on! He made this whole process easy and fun..I recommend the dealership..but especially Mike B!!!
Great experience, Michael was an experienced and professional sales men. Richard helped me to get a good interest rate. They made it quick and easy.
Everyone was very professional and friendly the sales rep was very knowledgeable and personable I was very pleased with my experience. Thanks to a great team at five star ford at stone Mountain.
This was the easiest purchase of a vehicle I have ever been through, The staff was very professional and I got what I wanted. Even though I didn't finance through them they made sure my Credit Union got what they needed in a timely manner.
The staff treat you like family and not like a stranger. They do not rush you through making decisions or purchases. They guide you through every step of the way and follow up with you during and after your purchase and provide great service to your vehicle.
My husband purchased his car from Mike and suggested I visit as well. Mike was able to answer my questions and help me to order not one but two Broncos. Drew was very knowledgeable about Broncos and all the features they have to offer. The entire staff makes you feel welcome. Sales are easy straight forward and no hassle.
My experience was great from start to finish! They made the car purchasing easy, efficient, and enjoyable. I highly recommend this facility for your car purchasing needs.
A most pleasant experience, the sales person ( Rodney Crisp) was knowledgeable and quick to walk me through the buying experience as was the finance dept. The whole experience of ordering my truck on line and being able to track it as it went from one stage to the next helped.
Great experience they will bend over backwards to get you in your new car. I would highly recommend this dealership when you are shopping for a new ride
Michael Haywood and Wahid Khaleqdad did a wonderful job helping me find a new car, a 2022 Ford Explorer, to fit our family’s needs. They both made the process very easy! I highly recommend Five Star Ford!
I went in for service and bought a new car instead. Sean was exceedingly knowledgeable, helpful, patient and mannerly. Everyone I dealt with at Five Star was pleasant. The process was seamless.
Wahid Khaleqdad @ Five Star Ford delivered!!!! I was on a search for a Maverick Lariat for a few weeks. Several dealerships tried to put me in other trucks but Five Star Ford and Wahid got me into the vehicle I wanted. From our initial phone conversation thru drive-off Wahid was dedicated, attentive, and thorough. With these gas prices I am so glad they came thru for me.
Rodney is a good sales guy. The whole process was super fast. The GM was great, they held their part of the deal and gave me an even better interest rate than expected. Happy with the overall process and even happier with my purchase.
Made my first car purchase with Five Star, they helped me get the financing I needed and gave me advice on getting a better rate…
I leased a 2018 mustang from Five Star Ford. The biggest reason why I chose them was the fact that they reached out via text message instead of calling over and over. I went back at the end of my lease and purchased the car. The experience was delightful
Michael Allen gave me the best customer service I have ever experience I was extremely pleased with the services from him he was very patient and encouraging to assist me in all I needed
GREAT EXPERIENCE!! Michael Allen is the best!! I had been trying to locate the F150 hybrid for some time now. Did almost all the big work over the phone and text message. Would totally do it again!! Need a vehicle go see Mike!
This was the best car-buying experience I have ever had (I am 69 years old..I have bought a lot of cars over the years). Fast, sincere service, and the numbers were fair and straight forward. Everyone was nice, professional and considerate. I would recommend stone mt ford to everyone.
Great Customer Service. They were accommodating and spent the day working with us as we bought two vehicles. We were very pleased with Mike Allen.
My sales rep.Mike B went above & beyond in putting my deal together! Extremely happy with the purchase on what's now my 2nd F150!! Would recommend these guys to anyone interested in the purchase of a new vehicle.
I worked with Justin Johnson and Richard in finance. Justin worked with me to get me into a new car and gave me realistic advice for how to eventually get the car I want. And Richard is always very easy to work with, I appreciate them both for their help!
Easy and smooth experience buying a car from Five Star Ford. Would definitely recommend them to anyone in need of a new or used car. Sean, Michael, and Aaron made it a very pleasant day.
I visited the dealership a few times but was not able to find the truck I wanted. Wahid Khaleqdad kept in touch frequently to inform me when a new truck arrived. Finally, Wahid and the sales manager Michael Haywood suggested that I special order one. I took their advice, ordered a 2022 F150 Lariat Hybrid, and took delivery on January 30, 2022. They worked closely with me to ensure I ordered exactly what I wanted on the truck and we’re ALWAYS available when I had a question. They promptly returned my calls and always made us feel like our business was appreciated. ...
My sales rep.Justin Pounder & manager Michael Haywood went above & beyond in putting my deal together! Extremely happy with the purchase on what's now my 5th F150!! Would recommend these guys to anyone interested in the purchase of a new vehicle.
If I could give them 10 Stars I would. I bought and came from out-of-state and Mike & Shawn made our experience well worth it. I will deal with them again for sure.
Jacob was very responsive and made the process easy. My only suggestion is for Ford to put more efforts toward training their staff on the EV cars. I don't blame Jacob as I imagine the training is all done virtually due to COVID, but with the new EV push, tis should become a priority.
I came by on Christmas Eve to take a look at the Ford Ranger's available at Five Star Ford in Stone Mountain. First, in this weird time of supply issues and high demand, this Five Star Ford was the only Ford I visited that had a solid selection of trucks available in different colors and packages. I called in before I arrived and was assisted by Sean and Mike who were committed to making a deal with meal to get me out that day in a new Ford Ranger 2021. Not only did they succeed, they left me incredibly impressed. ...
Wahid Was very interactive didn’t stress me out overall very good sales person when I’m ready again I’ll definitely go back to him to get another car
Michael Allen was my salesperson. He is the best in the business...hands down! I purchased my absolute dream car, a 2021 Mustang Mach 1 in jet fighter grey with a 6 speed transmission. Five Star Ford has always treated me like a VIP. No hassle and gets the deal done. I've purchased four vehicles from Five Star Ford and will always come back! Thanks for finding my dream car for the price I wanted!
Great experience. Good customer service. Made the process of buying a car easy. They had the car we were looking for. Will go there again!
I had just stop by the dealership to look around the sales person came over and we started to talk and now I have a2021 F150 great customer service guys 👍🏽👍🏽👊🏽
Salesman was very informative about how to use all the Modern conveniences on our Bronco. And was very attentive and courteous. I had bought a vehicle there before and it went well that’s why I went back. Thanks guys!
This was a great dealership ship!!!! They were willing to take time to make sure I got what I wanted price and vehicle wise. I wish there was more dealerships out there like this one!!! Thank you guys so much !!!
Fantastic help in finding the perfect first car for my teenage son. My family and I enjoyed every step of the purchase process. Great place!
Great staff , friendly , and great service. I been coming to five star Ford for three years, and they never let me down. Would recommend them to the world. Great service , great cars and reliable . Great staff thanks five star Ford... 😊
Hunter is the best he gives great customer service we bought 2 2021 vehicles and came to have them serviced. He is why we will continue to do business with your dealership
Justin Pounder was very helpful. Very knowledgeable of the product. He was able to explain the features of the car and made sure if he didn't know, he found someone that could help
Fast service great staff and in and out with a new truck of my liking in 3-4 hrs Sales team was great all the way down to the finance
Michael was very helpful with my purchasing needs. I would recommend this dealership to anyone! I can’t wait to do business again in the future.
Rodney was great to work with! Would recommend to anyone. They made the entire process super easy and were able to work out a great deal!
I had a pleasant experience with 5 star Ford they really took care of me and my suv had the oil change and tiers rotate
Ronald and team did a great job of getting me in and out. I drove from South Carolina and needed to be back in time for an event arrived at 1:15 and left little after 3:00. This included test drive and no haggle pricing and trade in appraisal. Worth the drive and loving my new 2021 Expedition.
Thank you very much for your professional help…! mr.Joshua thanks for answering all my cuestión. Thanks for helping me with the maintenance of my truck (F150 silver color) Mr.Cedric thank you for your professional kindness in listening to my question and helping me solve it…! I recommend these two people to anyone who reads this, making a great team of professionals thank you 5 Ford Star Stone Mountain ⛰ ⭐️⭐️⭐️⭐️⭐️
You are at a dealer so you know it's not going to be inexpensive but their repairs were 1st class. Communication could be better but overall they did a good job.
Ordered a new Bronco and the experience was better than I’ve had at any other dealership. Due to COVID, shutdowns, and part shortage everywhere (all manufacturers), this was a 15 month process from initial reservation, ordering, being built, and to delivery. Communication along the way was excellent, including updates, check-ins, and answering any questions I had. The day I picked up the new Bronco, everyone was very welcoming and just as excited as I was. All details were exactly as discussed with no surprises and they made the whole process very easy. Even after the purchase, any questions I’ve ...
Tim Sykes provided exceptional advice and customer service for my initial major service for my 2016 Explorer. Although I did not make the purchase from your dealership—- I will definitely return for all follow up maintenance. The courtesy ride home sealed me as a repeat customer.
My appointment was for 9am, but they were short staffed so I assumed the worst. However, Jon took care of me and I was in and out within a reasonable amount of time and his customer service was amazing!
Great service, the stuff is amazing, they go above and beyond to keep you informed about your car while in service. Love going for my service every time! highly recommend
On 10/07/2021 has my truck serviced at Five Star Ford as always Cedric Johnson is the best always friendly and very respectful does an excellent job thank you Mr. Johnson
I am always satisfied with the cleanliness, service and friendly attitude of the people who work at Five Star Ford Stone Mountain I recommend them highly.
I had a great experience even though it was very busy in the morning. I took a nap and when I awoke my car was finished.
Awesome, Wahid Khaledad is awesome. I’m a old guy and don’t know about all the new technology in these new vehicles. He knew everything about every vehicle I looked at, I can’t remember all of it but, Wahid said I can come back or call him anytime and he will help me. Great service from every person at this dealership
I’m very please with my service and with my service agent Brandy , very knowledgeable and caring person that listen to my needs and complains and give very good advice about my veh needs . My experience working with Brandy was the best , thank you my dear.
I always have a good experience with the service department and the prices are reasonable when they service my Ford Fiesta and they people are very pleasant.
We had a outstanding buying experience with Five Star Ford. Justin provided exceptional service and support with Michael’s help as well. Filling out the paperwork took no time at all and we were on our way home with our new F-150. One of the best buying experiences we have ever had.
Great service department. I was able to make an appointment and the communication was great. I will return in the future. Great job with my truck guys.
Went for an oil change and ended up with a 15k service on my 2011 F150 which brought out some unexpected issues. I thought to myself, oh no, hear we go again. After getting to know my service writer, Hunter Fikes, I knew I could trust him with any problems that may arise. Thanks for your truth and honesty when it manners most.
I own a 2017 ford F150 and was having trouble just getting an oil change and finally went to the service dept at 5SFSM, and Cedric was kind , courteous and helpful. due to getting there late with my issue , I had to wait a couple hours, but I totally trust the service people there.
Excellent and Speedy service. Hunter had a pleasant personality and was understanding to my situation. My experience was one of the more pleasant for service at a car dealership
Michael helped me out a lot got a great deal and a brand new car. 10 out of 10 would recommend. The process was fast and easy
This is my third time buying a car with this dealership, and my experience is always top tier. My latest experience was nothing short of outstanding. I made an inquiry about a few vehicles online and my sales rep Justin Johnson was very prompt in responding to my requests and listening to my car buying needs and concerns. I walked into the dealership at noon on Thursday, did a test drive, financing and paperwork, and was driving home in my brand new Ford Escape in under two hours. I would definitely recommend Justin and the entire Five Star team for ...
Not only do I recommend 5 Star, but I want to give special kudos to Jacob! I'm a senior and have purchased many cars in my life but Jacob made this the best experience I ever had! A BIG THANK YOU Jacob! You're Rock Star!
Mike allen was an amazing salesman and Aaron was an amazing finance manager Best place to buy from. Excellent service was provided they explained everything I needed to know about the deal and the vehicle which I got was a new 2021 explorer I’m so happy
I called at almost lunchtime to see if they had space for me to bring my car in for routine maintenance care. I didn’t think it would be possible and, I was okay if they couldn’t accommodate me. My service rep assured me that it was fine to come. I brought my car in and, I was out in a reasonable time. Not fast; reasonable. I will continue to bring my car here for service.
My wife's car broke down on the side of a busy interstate. One call to Jon at Five Star Ford and he had the car towed, diagnosed and back on the road in a day. I can't begin to say how much I appreciated Jon taking care of the situation.
Five Star Ford definitely did not disappoint! The process was so seamless and smooth! My new Bronco is absolutely amazing and all my thanks go to the people at Five Star!
I had a favorable experience at this location Five Star Ford of StoneMountain worked with me to resolve my payment so I could drive out with confidence! The service department were most considerate & accommodating, Josh & Tim, 5 stars customer service !
My vehicle needed some tire service. I went to my great service advisor Cedric and he provide me great service. He consult me to what I needed to do. I feel secure now to drive my vehicle.
Great dealership! Brandi is a wonderful person. Everytime i go my vechicles are taken care like its one of their family members. I feel comfortable sending my 17year old with his ford because i know he will be given 100% attention. My husband and his transist are always given the best care. Cedric always tries to expedite his vechicle without compromising quality. When im done with my camry, ill be shopping for a ford with five star. They are 10 star in my book.
Great customer service! My car broke down on my way from Atlanta to New Orleans. They had me on the road again as quickly as possible. Great, friendly, and caring staff.
Brandi was very knowledgeable and pleasant in approach. I was kept up to date of everything that was going on with my service. Great Customer service
Mattie Adams (Adams Transportation Service, LLC) Ellenwood, GA 9/12/2021 1 photo From: Adams Transportation Service, LLC I took my commercial vehicle into Five Star Ford due to the Air Condition was not blowing cold air out of the vents, my cluster dash lights did not light up & to get an Alignment, which they were not able to preform due to some much needed work, per tech reported. They informed me that I needed some major repairs due to it being an older vehicle (2006) they really out done themselves. Of course we had to do some haggling before the work could be ...
My poor Mustang Gt had an unfortunate clutch issue and needed service. Fortunately for me, I found myself at the service center at Stone Mountain Ford. The staff expressed genuine concern for my car and provided excellent service. I would recommend anyone to reach out to Jon Oglesby for any service needs.
Mike was great. Overall. Great professional and timely customer service! All the way from the Service Manager to the Service Sales Representative. Job well done!
I was updated on everything that I needed to know. They got everything done that I needed to get done. The salesperson was very friendly and cooperative, and the facility was nice.
Professional and very quick and easy. Ask for Willie. He is A1. I would definitely recommend you give them a shot if you are in the market for a vehicle.
Sean in sales earned my trust early and closed fast by honoring my wants and quickly arriving at fair value for my trade. Overall great experience
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