Customer Testimonials
This review is only to compliment Chris Elrod the service manager. He was very caring and listened to the problem I had with my 2018 Ford Edge. Even though I did not get the results I wanted and it was not his fault, I did appreciate him.
Awesome experience very satisfied dealership very clean staff I encountered very courteous so thankful for my salesman Keyon Pitts who made it possible for me to be able to get into a vehicle he was great very respectful and super helpful
Great family atmosphere, low-pressure/helpful sales staff. I drove 4 hours because of the truck I found...but will make the trip again the next time I need a vehicle because of the staff!
DO BOT BUY YOUR CAR HERE! Fraud!!! I’ve contacted BBB, the corporate office, and a lawyer. The business needs to be shut down for fraud!!! Good thing I record my calls.
This is the very best ford dealership in the state of Georgia. I have purchased four Ford Raptors from Five Star Ford and definitely live up to there five Star name.
I Drove 5 and half hours to buy my new F-150 . I couldn’t get the deal or lifetime warranty no we’re else . They answered all my questions they called to make sure I was OK and safe on the drive down . They made the paperwork, smooth and fast. If you need a new vehicle, I recommend going and seeing these guys. If I ever have to have another vehicle, I’ll drive back that far .
Mike was one of the best salesman i’ve dealt with very professional and knowledgeable everything went smoothly.Tim
I have purchased two new vehicles from this dealership, both times have been excellent experiences. I have recommended this dealership to friends who also have purchased vehicles with only great things to report.
My experience with Five Star Ford was second to none! I told the Sales Representative exactly what I wanted, he executed, and my Finance experience was flawless. If you are looking for a Ford, let Five Star Ford earn your business!
When i came to ford had problems with my previous car. So I decided to buy new one. He help me with selection and guide to set great deal for me
I found my dealership! Won't ever go anywhere else again. No games, great service, honest, great selection, absolutely best dealership I have dealt with. Perfect name because I would rate them 5 stars!
Got the deal I needed thanks to Will McQueen, and the crew that worked with us. Excellent service, couldn't be happier!
They assisted me in getting exactly what I wanted with no hassle. Seamless and smooth. Would definitely recommend.
Great customer service , The employees always willing to help and won’t shop anywhere else, service department great
Both Michael and jCob were very helpful both before we arrived and after we got there.
Everyone was helpful and friendly. They went out of their way to familiarize us with our new purchase and make the process very pleasant!!!
Experience was phenominal! Mike Babigian was wonderful to work with and the trade in process was simple. Communication is an A+ and our questions were throughly answered.
I couldn’t ask for better service from a dealership.Special thank you to the gentleman that assisted me. Mr. McClain
Sean helped me get a great deal on my trade in! Highly recommend working with him
Talked to Sean throughout the week several times and answered every ? And sold me on this truck
Just got my 23 F150 XLT Hybrid 😊 had a great experience from the entire team. Thanks to Will McQueen for helping to complete the purchase so easy .
Awesome discount and very friendly working with David Slen and General Manager Michael. David was a great sales consultant and was able to explain everything i need to know about the pick up truck i purchased. Very professional and feel welcome to do business. I was glad to get a good deal and apr rates on financing. Truck was excellent and they took care of the tune up and detailing on day i picked up the vehicle. I am highly recommended the sales consultant David and this dealership to anyone, their prices was excellent and glad I came at right ... Read More DealerRater - Mar 2, 2024
Fire Star Ford was easy to work with and very helpful. I would recommend them.
I am long time Ford owner and customer. However, despite my loyalty to Ford, these crooks were no willing to provide help or guidance to program a new spare fob key for my vehicle. A task that accordingly to the vehicle's manual can be done easily just following simple steps. However, since the steps described on the manual were incomplete and didn't resolve the problem, I called customer support to guide me. Nor the customer service over phone, or the advisor in person where willing to help me troubleshoot. Instead, these "sharks" saw me as a &... Read More DealerRater - Feb 3, 2024
This was the smoothest, fastest, non stressful car buying experience I’ve ever had. David and Mike Haywood were so patient and made sure we knew all of our options to find the best car for my family. The finance team was so helpful and made sure I was covered for all of my warranty needs as well. Thank you David Slen! We love our new car!
He's very friendly and knowledgeable about the car I was interested in. Very helpful throughout the buying process.
I was in desperate need of a vehicle. AJ was excellent and worked with my situation. He was very responsive and helpful. He knows EVERYTHING and I felt I was in safe hands. I ended up with smaller monthly payment and learned a few things about insurance too thanks AJ
Gary was very professional. He explained everything about the vehicle I had purchased. He was honest. The best salesman I have ever dealt with. Would not hesitate to contact him again in the future. The staff was also very friendly, professional, and honest.
Great experience. David Slen was awesome to work with. He took his time and explained things about the car to me. Go see him...
They went above and beyond, if you’re shopping for a car you are doing yourself a favor by coming here. Completely positive and hassle free car buying experience
Quick and efficient! Very friendly! We will recommend to our friends and family! We are a FORD FAMILY! ❤️
My salesmen was polite, knowledgeable and very helpful. Negotiations went smoothly with no unnecessary add-ons or b.s. This was one of the most pleasant car-buying experiences I've had- even delivered my car to me!
No pressure sales. Very competitive. Will beat anybody’s price. Definitely would do business with them again.
It was our second car purchase after moving to US lately. As our first car was quite large, we were looking for a small second car that still will be able to fit 2 adults, 2 car seats and a dog. Michael Allen did everything to make sure we are not leaving without a car. And so it was! Thank you, Michael, now none of us will have to stay home, while the other one out and about.
Friendly staff and quick check out! No xx, in stock autos at a fair price!
Pretty cool experience. The staff was very impressive and their efforts didn’t go unnoticed.
I am very impressed with Five Star Ford. I met with Mike B. and Aaron T and both were very accommodating. They were very knowledgeable and answered all of my questions. Mike took me through setting up the apps to synch my phone with the car. No one tried to sway me toward one car or another. I will never hesitate going back to this dealership and will certainly recommend them to all of my friends and family! Thanks, Five Star! You really know how to live up to your name!
I never had a more expedient and professional experience than with this salesperson and this dealership. I would highly recommend to anyone looking to purchase a vehicle to visit them. Most of the time spent acquiring my vehicle was the drive. It was well worth the 80+ miles for the experience and the customer service. Superb dealership and salesperson. The finishing touch was the finance officer Mr. Johnson, who was the best I have dealt with ever. It would be to your benefit to visit this dealer.
My experience with car dealerships over the years has been extremely bad to average until now. I dealt with Micheal Kaluta and was blown away with the education I received from him. Trucks have come a long way since I last owned one! The buying process was simple and fast with no xx. I also gexperienced the service dept (additional options added) a couple of days after the purchase and was equally impressed with Cedric and Sabrina. 5 Star Ford in Snellville Ga has reminded me what customer service feels like. Thank You
Very professional and super easy to work with. My salesman, Will McQueen, was absolutely awesome and helped to make the process a breeze. I would highly recommend the fine folks over here.
Mike in new car sales was very easy to deal with. He shoots straight, Gives you the final price and you are out the door quickly. Everybody at the dealership from the general manager to the finance guy is top notch! Five stars you guys!
Great to work with a team and dealership that has high ethics and makes the process easy
So far this has been the best experience with a salesman and dealership I’ve had in the last 40 years.
good service in this dealer they are the best excellent service. I highly recommend this dealer
The dealership was very nice and Josh was a great salesman! He was very attentive to my family and very knowledgeable! He had a great attitude and personality!
Carlos Valenciano is an excellent salesman! Professional, knowledgeable, easy to work with. Made my car buying experience easy and seemless. KM Prescott
Drew was a professional and was straightforward to communicate and work with. Happy to know there are still good people in the truck business.
My F150 2013 has been in their service dept since Jan, I had a problem with something killing my battery, after 2 diagnostic checks On 3/15 they finally got back to me and said that I had a a Crack in my tail light that was the issue. Then 2 months later they called me back and said it was a module issue. A month later they called me back and said the module they put in had a recall. A month ago they called again and said that they got the new part in and was putting in, at 10a.m I got ... Read More DealerRater - Jul 3, 2023
I first called Five Star Stone Mountain Ford due to a check engine light. I could not pass emissions, and so therefore, I could not tag my car. I had already bought 2 OEM catalytic converter‘s, 4 O2 sensors, and 6 spark plugs. A local mechanic put these on. The check engine light still would not go off. It’s important to note that the only time that my check engine light will go off is if I reset it with a handheld diagnostic tool, or by taking it to AutoZone to have them reset it. There were also a couple of ... Read More DealerRater - Jun 30, 2023
Professional courtesy friendly Top-notch ... From the first phone call thru driving off the lot was easy process. THANKS
Very pleasant experience and fast process all around. The deal was done hassle free and was much appreciated!
I had a good experience with Five star Ford. My salesman the GM and the finance manager all treated me with respect and earned my business. Great team.
Five star is a pleasure to deal with especially Mike Seay. Mike is the absolute best of the best. He is a professional in every way. Always quick to respond to my questions Keep up the good work.
Mike has great knowledge of his vehicles and inventory. He helped me in getting my price and lease to fit my budget! His cheerful personality made my experience a pleasure!
There was no pressure. They listen to what I wanted in a car and with the finances. Both experiences were great!
The team at Five Star Ford made the whole truck buying process pain free. I have worked with other car dealers in the Atlanta area and these folks are the best.
Me and my wife came into five star Saturday not really sure what we could do with our situation and Ajayi helped us every step of the way and got us into a beautiful 2022 F150 that we are in love with! He was so professional and courteous and explained everything so we could understand seeing that we were first time buyers. Could not have asked for a better experience!
I had a great experience in getting my 2023 expedition limited! Mike Allen was great and we worked out a deal until my needs were met! 5 stars and would definitely come back to buy or refer others all thanks to Mike!
Drew Robertson guided me through a 192 day wait for my custom order truck. I knew about the production constraints due to parts shortages but Drew was always there to assure me all would end well. Mike B was my salesman, awesome guy, but I didnt get to know him well since it was a custom order with a fixed price. Justin in the financial office was astoundingly easy to talk to and do business with. No up-sales or pitches. He just listened to my needs and guided me. Justin even called me a day later to let me know he'... Read More DealerRater - Apr 1, 2023
Great Service. Very efficient experience. Greatest staff. I would highly recommend doing business with this dealership. Michael Seay was awesome to work with.
Carlos Valenciano is an excellent salesman! Professional, knowledgeable, patient and kind. Great working with him😊 Gina Batts
They are the guilty of attempting to price gauge at every available opportunity. I attempted to buy a car at retail price. The price they themselves had the truck listed for and was told they could not sell it to me for anything less than 25% over the sticker price. The thing I knew they didn't know I knew though was they were about to sell it at sticker price that same day to another customer but wanted to attempt to price gouge me. The other customer ended up not being able to afford buying the vehicle Even at MSRP. ... Read More DealerRater - Feb 14, 2023
Called to set up a service appointment and was told they dont do it that way. I would have to bring my vehicle in and leave it indefinetly until they got to it. They have to have the vehicle physically in a "line" and it could be a week or longer. I am working less than 3 miles from there and they won't simply call when it is my turn. What a narrow minded butt-backward business model. Glad I found out ahead of time.
My husband and I were searching for a 2022 White Explorer Limited, very hard to find these days! We normally are loyal to our local Ford Dealership in Athens with whom we have a great relationship but they did not have the inventory we were looking for and we needed to purchase quickly as we are due with our new baby next month. My husband inquired about a vehicle on Five Star Ford’s website and was contacted the next morning by Jacob Johnson. We visited the dealership Saturday, and Jacob was ready and waiting for us when we arrived. He ... Read More DealerRater - Jun 7, 2022
Purchased a F250 from here on May 30 ( memorial Day ) everything was going good until I had to sit down with a finance manager ( Richard A ) that’s when he started trying to upsell me on extended warranties service packages and I declined. Then he said if I would take a package he would get my interest rate reduced by calling in a favor. I explain to him that I was his customer and that he should be trying to get me the best deal out there and not trying to hold service packages and warranties over my head to get ... Read More DealerRater - Jun 3, 2022
Not happy with this dealership at all. I bought my Ford Explorer from this dealership 7 years ago, it was great. During the last 2 years the service has went down. I have gone back several times hoping they would redeem themselves. They say one thing on the phone and something else once you get there. They say they are checking one thing but does something else. I'm finding a new Ford dealership.
Thank you very much for your professional help…! mr.Joshua thanks for answering all my cuestión. Thanks for helping me with the maintenance of my truck (F150 silver color) Mr.Cedric thank you for your professional kindness in listening to my question and helping me solve it…! I recommend these two people to anyone who reads this, making a great team of professionals thank you 5 Ford Star Stone Mountain ⛰ ⭐️⭐️⭐️⭐️⭐️
I had a 9:30 appointment,was early,told it would be 5pm when finished.
Five Star Ford Stone Mountain nightmare:
On August 28, 2020, I bought a brand new Ford F-150. I have been a Ford person all my life; however, I had not suspected that this would be a dreadful experience. Right before the ten thousand miles, the truck was having problems. It was misfiring and failing to turn on. The malfunction light went on. I took it back to the dealership on June 02 2021 and my nightmare just started. This dealership has two sides. If you are lucky enough to deal with the front one, the sale side, you are fine. The problem is when ... Read More DealerRater - Sep 17, 2021
Mattie Adams (Adams Transportation Service, LLC)
Ellenwood, GA
9/12/2021
1 photo
From: Adams Transportation Service, LLC
I took my commercial vehicle into Five Star Ford due to the Air Condition was not blowing cold air out of the vents, my cluster dash lights did not light up & to get an Alignment, which they were not able to preform due to some much needed work, per tech reported. They informed me that I needed some major repairs due to it being an older vehicle (2006) they really out done themselves. Of course we had to do some haggling before the work could be ... Read More DealerRater - Sep 13, 2021
they have excellent service, and make shopping a pleasant experience ,thanks for your service and customer support.
poor service, and vehicles with defects that do not fix tell you corrosion problems is normal.😡😡😡😡😡
poor service, and vehicles with defects that do not fix tell you corrosion problems is normal
SHADY SHADY SHADY! My son was looking at a truck there and called, spoke with Justin, He gave Justin all his credit info and budget, My son got the text that they could get him in the truck for under his budget so we planned going up there. We get to the dealership and are greeted by someone else whom justin had "told the situation to" This guy was condescending from the start telling me that "yeah more expensive loan means you pay more per month" so we spend an hour looking it over and they ... Read More DealerRater - Jul 16, 2021
We had the greatest experience with Frankie at Five Star Ford! He found us our perfect car and we are absolutely loving our new Expedition Max! Everyone at the dealership was friendly and helpful. Would highly recommend!
Five Star Ford Stone Mountain was GREAT to deal with went in to buy truck this past Tuesday my sales person was Mark Ridolfi he and his whole team was very knowledgeable there was no game playing like some dealers I was in and out all paperwork done and driving off yard in 2 hours it was a great experience I will definetley go back in future when I'm in market for another vehicle. They had to order some equipment I wanted added the next day they were on top of getting it ordered and made sure I knew when ... Read More DealerRater - Apr 22, 2021
The team at Five Star Ford made the purchase of my car the most pleasurable experience in my 30 years of purchasing vehicles. Justin Johnson (salesperson) and Michael Haywood (manager) were friendly, courteous, and very knowledgeable about the purchase of my vehicle. There was a "no pressure" approach which was very refreshing. Justin and Michael were amazing at answering all my questions with patience and care. Justin provided me with a video of the car within minutes of calling. I had never experience such care, thoughtfulness, and professionalism when purchasing a vehicle. I highly recommend the team at Five ... Read More DealerRater - Apr 9, 2021
I’ve never purchased a vehicle without a personal inspection but I found the car I wanted and salesman Justin Johnson made a video for me. He negotiated a fair price and I received delivery in two days living in Central Florida. I recommend Justin Johnson. He was fair, pleasant and FUN to work with. I also give Aaron in Finance an A+ in getting the paperwork and title to me overnight.
Could not have ask for a better experience buying a new vehicle, Mike Haywood and Michael Seay were awesome. Recommend 5 Star Auto to everyone.
The receptionist Lulonda is wonderful. Very pleasant and professional I recommend Five Star Ford to anyone in the market. She pointed me in the right direction for my car buying experience
Justin Pounder the sales consultant made sure I left a happy customer traded in my car for a 2020 at a reasonable price. Highly recommend! Thanks Again
Michael Carvajal was pleasant and easy to work with. He gave me a fair price for my car, and the transaction was quick and easy.
Very disappointment.😡 I have a Mustang...stereo display went blank so I took it to the dealer.. My service manager told me to replace APIM which was functioning properly and I paid $900 for the APIM..but that didn't work ... =screen was still blank. He told me that they have to keep trying to fix car until they fixed my car and I have to pay each and every services and parts fees. I decided to take my car back but wiper wasn't functioning ..when I asked, they said I have to replace wiper motor... But wiper motor was ... Read More DealerRater - Oct 25, 2020
Hunter of Five Star Ford in Stone Mountain was amazing—so attentive, diligent, polite and thoughtful! We came for a routine complimentary oil change on our new car and left with a 15,000 mile service check that was all paid for through our Ford Pass point system!
My service advisor Karla Liranzo was very helpful, friendly and informative. My vehicle was serviced and ready for me in a reasonable amount of time.
Very pleased with the service. They really worked with me on what could be done price wise. Cedric was very helpful, nice and courteous. Cedric was great to great.
Mike B is an excellent salesman. Showed great passion in his work and really listened to me as a customer. If it wasn't for Mike a deal wouldn't have been possible
Worked diligently to pin point the problem with my car. Job well done. I would use this location again. Brandi answered the phone and returned calls.
Buying my first Ford Ranger truck at Five Star and with Justin Ponder was a pleasure. He answered every question and has extremely responsive. Thank you!
The service was good. Everyone was nice a friendly. The only thing about this location is the prices are a bit steep. But the service was good.
Hunter gave us the best experience ever. He was very polite and made sure we was taking care in a timely manner. Will definitely visit here in the future.
This was my first time experience with Five Star Ford and the Customer Service was excellent. Cedric was my associate and he was kind and helpful. He gave me an time that my car would be ready and called me for pickup. If there is any problem with my car I will definitely bring it to Five Star Ford in Snellville and will recommend them to others. Thank you very much. GWENDOLYN PASCHALL
I have been a service customer at Five Star Ford for the last eleven years with my 2009 Ford F-150 Lariat. Every person I have dealt with has been totally professional, and service has been provided as requested. My recent request to find a specificly optioned new F-250 was handled by Justin Johnson, and I was surprised by how quickly Justin got to work and searched
For the truck I wanted.
Justin worked with me by phone, text and email to keep me up to date with his search.
By the end of day one, I made an appointment at Five ... Read More DealerRater - Aug 20, 2020
Brandi was very professional , helpful and very detail. Kept me informed the whole service visit. I would recommend everybody I work with to bring their vehicles.
Five Star Ford dealership service department was poor on price disclosure and gave me a verbal fee and charged me over $ 100 more for diagnostic with no repairs. I done the survey that I was hassled to do. Not wanting to shame the dealership of my experience. I was first person in line for service at 7:30 AM was told there were no appointments that day but my car was very last to get service. I was offered the money I was over charged and I was relieved. They offered to send the check through mail I told the service department I ... Read More DealerRater - Aug 19, 2020
Came and was immediately greeted by a very friendly and sweet Brandi Statham! She had me set up and taken care of within minutes. My oil change was done correctly and very quickly i was extremely happy i will always use this dealer for my services!!!!!!
Justin Pounder got it done for me. Justin sent me a video of the truck I purchased. One of the easiest vehicle buying experiences I ever had. Thank you Justin
Jason and Richard were fantastic! Got a super interest rate the will probably make my life better. Didn’t want to spend out of my budget but truck is great so far
Great customer service even while being busy. It was really good to get my car service for the first time and them to take care of it so fast.
Karla was very professional and assisted me with my service for the day. She went above her normal duty in helping me and ensuring I had a great customer experience.