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Five Star Ford - FordPass® Program

Have questions about FordPass? Check out our frequently asked questions!

FordPass Rewards

What is FordPass Rewards?

FordPass Rewards is an exciting program that allows members to earn and redeem valuable Points on vehicle service and maintenance or new vehicle purchases.

Membership

How do members join FordPass Rewards?

Joining FordPass Rewards is easy. When customers download the FordPass® App or register on owner.ford.com, they automatically become members of FordPass Rewards. Get started by downloading the FordPass App for iPhone or Android. Our specialists can also assist you with enrollment.

Can a customer sign up for FordPass Rewards without an email address?

No, customers cannot sign up for FordPass Rewards without an email address.

Do members need to own a Ford vehicle to participate in FordPass Rewards?

No. Members can still enjoy all the benefits of FordPass Rewards without owning a Ford vehicle. Points are associated with a member account, not a vehicle.

Do members have to use the FordPass App to earn rewards?

No. Members can earn FordPass Rewards at their participating dealership and view their account online at FordPassRewards.com. However, you do need a Ford Owner or Lincoln Owner account to participate. The FordPass App is necessary to complete FordPass Connect™ modem activation for modem-equipped vehicles to earn Points with your vehicle purchase.

Can a member combine multiple FordPass Rewards accounts of their own or of someone they know?

No. Accounts may not be combined, and a member may only redeem from one account on a single repair order or transaction.

Can a customer be a member of both FordPass Rewards and Lincoln Access Rewards™ and transfer Points between accounts?

FordPass Rewards and Lincoln Access Rewards are designed to align with the member's vehicle. A customer may be a member of both programs, but as separate programs, Points cannot be transferred between accounts. In addition, a member may only redeem from one account on a single repair order or transaction.

How do members view their FordPass Rewards Points balance?

Members can see FordPass Rewards Points balances when logged in to their Owner account or in the FordPass App under the Account tab. Five Star Ford Stone Mountain can also look up the balance.

Is FordPass Rewards just for FordPass™ Connect™ customers and new vehicle buyers?

FordPass Rewards is available to everyone. Customers can join when they purchase a new vehicle or later in their ownership

Earning Points

How do members earn FordPass Rewards Points?

FordPass Rewards Points can be earned through the purchase of Ford, Motorcraft(R) or OmnicraftTM parts, and any associated labor from participating Ford dealerships and by members participating in activities and offers from Ford, through the FordPass App or website. Point-earning opportunities include:

  • Points with new vehicle purchase for completing the following:
    • Purchasing or leasing a new retail Ford vehicle from a participating dealer
    • Activating and maintaining FordPass Connect modem*
    • Joining FordPass Rewards within 60 days of purchase
  • Points with Ford Blue Advantage vehicle purchase for joining within 60 days of purchase**
  • Having your vehicle serviced (retail repair orders only) at a participating dealer (restrictions apply.)
  • Regional, limited-time offers as available

*Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points after enrollment. Visit a participating dealer for details. **Buyers of Ford Blue Advantage vehicles will receive 22,000 Points (Gold Certified) or 11,000 Points (Blue Certified) after enrollment within 60 days of vehicle sale. Modem not required. Visit a participating dealer for details.

How many FordPass Rewards Points do members earn for service at their participating dealership?

Members can earn 10 FordPass Rewards Points per $1 spent on eligible purchases of parts and service at any participating dealership.

How do members earn Points in the service drive?

Members will earn Points when they purchase a Ford, Motorcraft® or Omnicraft™ part and any associated labor from a participating Ford dealer. Members will earn 10 Points per $1 spent. Non-Ford parts or services will not earn Points.

How do members find a participating dealer at which they can earn FordPass Rewards Points?

Inquiring members will be able to search for participating dealers online or through the FordPass App. Five Star Ford Stone Mountain is a participating dealer.

Can FordPass Rewards Points earned at a member’s preferred dealer be redeemed at any dealer?

Yes. FordPass Rewards Points can be redeemed at any participating dealer.

What if a member earned FordPass Rewards Points, but doesn’t see them in the account balance?

Members can go to FordPass Rewards Points Assist to enter eligible vehicle service or purchase information. If there are still issues, members can contact the FordPass Rewards Center at 833-385-0516

Is there a cap on the number of Points a member can earn and redeem?

There is no cap on Point earning or redemption.

Redeeming Points

How do members redeem FordPass Rewards Points?

FordPass Rewards Points can be redeemed for any qualifying transaction at any participating dealership. A member may also redeem Points toward the purchase of a new vehicle at a participating dealership.

Do FordPass Rewards Points expire?

FordPass Rewards Point balances expire and are forfeited when a member has not earned Points, redeemed Points or fulfilled a reward earned through FordPass Rewards for 730 consecutive calendar days. App usage does not qualify as activity needed to keep Points from expiring.

Points with Vehicle Purchase

How many Points does a member receive with a vehicle purchase?

FordPass Rewards provides 42,000 Points with the purchase or lease of a new vehicle and the activation of FordPass Connect (75,000 Points for diesel). To receive this offer on a new vehicle, a customer must:Purchase or lease a new retail Ford vehicle from a participating dealer

  1. Activate and maintain FordPass Connect modem*
  2. Join FordPass Rewards within 60 days of purchase

Customers who purchase or lease a new Ford battery electric vehicle will receive 250 kWh of complimentary charging for use at Electrify America fast-charging stations and 22,000 Points if they join within 60 days of vehicle purchase and activate the BlueOval™ Charge Network access.** Customers who purchase a Ford Blue Advantage vehicle will earn 22,000 Points for a Gold Certified vehicle and 11,000 Points for a Blue Certified vehicle if they join within 60 days of vehicle purchase.+ Used vehicles not certified under Ford Blue Advantage do not qualify.

*Modem must be activated within 60 days of purchase through the FordPass App on a smartphone and remain active for at least 6 months after activation. Buyers of non-modem equipped vehicles will also receive Points after enrollment. Visit a participating dealer for details.

**Modem must be activated within 60 days of purchase through the FordPass App and remain active for at least 6 months after activation. BlueOval™ Charge Network access must be activated (to receive 250 kWh of complimentary charging). Complimentary charging expires 2 years from Warranty start date. Offer excludes idle fees associated with charging. See dealer for important details

+Buyers of Ford Blue Advantage vehicles will receive 22,000 Points (Gold Certified) or 11,000 Points (Blue Certified) after enrollment within 60 days of vehicle sale. Modem not required. Visit a participating dealer for details./p>

What can members expect when they use their FordPass Rewards Points?

7,500-mile service: Oil & filter change, tire rotation and multi point inspection

  • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points 15,000-mile service: Oil & filter change, tire rotation and multi point inspection
  • Members Redeem: Gas: 11,000 Points; Diesel: 20,000 Points 22,500-mile service: Oil & filter change, cabin air filter, tire rotation and multi point inspection
  • Members Redeem: 20,000 Points; Diesel: 35,000 Points

Are there any model year restrictions for the Points earned with vehicle purchase?

No, all new vehicle retail sales/leases are eligible with a sale date on or after the national launch of FordPass Rewards.

Can FordPass Rewards Points be used for something other than maintenance visits?

Yes. Members may use their Points for Ford service, accessories, or anything else that can be redeemed for in FordPass Rewards. This could include a discount towards the purchase of their next vehicle.

How long does it take for the Points with vehicle purchase to appear in a member’s account?

It can take up to 30 days for the Points to appear in the member’s FordPass Rewards account. Contributing factors include: the vehicle sale report date from the dealership, the modem activation date and the date the customer joined FordPass Rewards.

Get Directions

3800 Highway 78, Snellville, GA, 30039
Five Star Ford Stone Mountain 33.840942, -084.061975.